- KPIs Not Fully Defined
- 100s of Spreadsheets
- No Central Repository of the Truth
- KPIs not owned by any one person or role
- No KPI Hierarchy
- Information is siloed by definition
- Business Intelligence is not available
- Not sure what to measure
- Executives flying blind
Running On Excel
What Happened
- Focused on the Past
- Have KPIs Fully Defined
- Have Metrics Fully Defined
- Owners of All Metrics Identified by Role
What is Happening
- All of Stage One
- Dashboards Available for all Processes
- Alerts pushed to the top proactively
- Real-Time Process Monitoring
What Might Happen
- All of Stage Two
- Predictive Models Running Across Key Processes
- Constant Hypothesis Testing Using Data Science
- Executive Conduct Meetings using Dashboards
- Artificial Intelligence and Machine Learning AI/ML employed extensively
Making it Happen
- All of Stage Three
- Business Process Changes made as a result of statistical predictions
- Every process is ‘digitally transformed’
- If it moves, it generates data and drives actions
- Strategy is infused with data from both internal and external sources
